“Firing” a Client is painful but inevitable for
your Reputation
And here are some anecdotes from our short, yet seemingly long, company
history to illustrate the point made in the last blog entitled “Pronexia’s 3rd
Year Anniversary and the Key to our Success” (you can find it here: http://bit.ly/1gugFWa ).
In our first year of operation, we landed a highly coveted contract that
gave us numerous mandates and would allow for fast growth. As we were patting
ourselves on the back after filling four of their mandates within the first
month, we received a call from a placed candidate. She had been fired earlier
that morning and it was done in a truly humiliating manner. We quickly found out
that it was a common way the director of the department disposed of her
staff. This company hired quickly and
fired even quicker. When choosing between easy financial gain and Pronexia’s future
reputation, we chose the latter and parted ways with this company.
A few months ago, we visited a prospective client whose office was in an
almost shocking disarray. Employees were sitting so close to each other that
their elbows were practically touching. To make the situation worse, the
company president shared with us his views on employees being greedy and
overpaid in the job market. Needless to say, we politely disengaged from the
prospective partnership even though he was ready to sign the agreement.
Another client meeting that stood out was a memorable experience shared by
two of our consultants. During an almost 3-hour marathon meeting with a
prospective customer, they were both offered jobs, found out that the hiring
manager does not mind hiring candidate with drinking problems but would not
stand gamblers, listened to a long rant about the vices of all 3rd
party recruitment firms but got a signed contract. They walked out exhausted
but relieved that they did not have to collaborate with this company ever
again.
Firing an
account or disengaging from a potential partnership is never easy. Yet, the
benefit is the luxury of enjoying your work by partnering up with companies
that align with your beliefs and allow you to build your reputation in full
accordance with your vision. Fortunately, leaders who believe in building a
strong employer brand with commitment to employee engagement and internal appreciation
far supercede the few that don’t. And as suppliers, if we all commit to only
servicing the companies built on values of honesty and integrity, the job
market will become a better place for all.
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